Shopping FAQs

Can I return a product I received?
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returne...
Thu, 5 Apr, 2018 at 9:06 AM
What payment methods are accepted?
Credit Cards that are accepted include Visa, Master Card, American Express, and Discover. Credit card charges to your credit card will be charged when you p...
Thu, 5 Apr, 2018 at 9:06 AM
How can I change the shipping address?
To change the shipping address you are using for your order, simply contact us and we can change it for you. As we do strive to ship received orders promptl...
Thu, 5 Apr, 2018 at 9:06 AM
Why can't I track my order?
Please allow for 24 to 48 hours for shipping systems to update. If issue still persists, please contact order support.
Thu, 5 Apr, 2018 at 9:06 AM
Why can't I checkout? (International Customers)
The following policy refers to international customers (Outside the United States) checking out on intl.bpisports.com. Restricted Items Due to the impor...
Thu, 5 Apr, 2018 at 9:06 AM
Why was my order cancelled?
If you did not request your order to be cancelled and was notified by the site this typically means it was flagged by our monitoring system. All orders are ...
Thu, 5 Apr, 2018 at 9:06 AM
What are your support hours?
Our customer care team is available from 9am to 5pm EST, Monday through Friday. We do our best to answer all requests during those times.
Thu, 5 Apr, 2018 at 9:06 AM
How come when I check out, I am not given a shipping method to select?
Each shipping method that we offer have weight and cost limitations. If you are over those limitations you may not be able to select the shipping method you...
Thu, 5 Apr, 2018 at 9:06 AM
What shipping carriers are available?
We use the following carriers to deliver our orders: United States customers will receive their order from a variety of carriers including (but not limited ...
Thu, 5 Apr, 2018 at 9:06 AM
Can I cancel my order I just placed?
We strive to ship your order promptly. Orders placed using expedited shipping methods may not be eligible for cancellation. You may be eligible to cancel an...
Thu, 5 Apr, 2018 at 9:06 AM