Why can't I checkout? (International Customers)

The following policy refers to international customers (Outside the United States) checking out on 

Restricted Items

Due to the import regulations, some products may not be available for purchase. For certain items, a message will appear in the cart along with instructions to remove that product before you’ll be able to complete your purchase. HOWEVER, we cannot guarantee that our restriction information is always up to date and it’s possible that a restricted item will not trigger a message in your cart. As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.

Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

In addition to prohibited items, we are unable to ship free samples and all products requiring cold packs internationally.

We welcome your feedback. If you find a product that needs to be restricted or allowed to ship, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.


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